Return Policy
This Return Policy ("Policy") explains our guidelines regarding refunds and returns for our products/services in accordance with standard commercial practices and consumer protection laws.
Eligibility
Since all of the products on Chitr AI are sold only once and made only when the order is placed, refunds and returns are only possible If you have received a damaged or defective product.
Please inspect the package upon delivery and note any visible damage with the delivery carrier before accepting the package. If you receive a damaged or defective product, please contact us immediately at connect@chitrai.com (within 48 hours of delivery) with clear photos of the damage and packaging. You must also provide proof of purchase in the form of an order number or receipt. We will arrange for a replacement or refund at our discretion. In some cases, we may require return of the damaged item before processing the replacement or refund.
Refund
Approved refunds will typically be processed within 7-14 business days from the date of approval. Original shipping charges are non-refundable for returns that are not our fault. The time it takes for the refund to appear in your account may vary depending on your payment provider's processing times, which are outside of our control. If you haven't received your refund after 15 business days, please first check with your bank or credit card company, then contact us at connect@chitrai.com for assistance.
Other Non-Refundable Items and Services: Certain products and services are explicitly non-refundable as stated at the time of purchase. These typically include but are not limited to
Downloadable software products after download or access has been provided
Gift cards, store credits, and other prepaid payment instruments
Services already performed or partially performed with your authorization
Any product or service where the refund request is made after the specified refund period
Governing Law
This policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Vadodara, India. Some jurisdictions provide additional consumer protections that may override certain aspects of this policy where applicable by law. We comply with all local consumer protection regulations in the markets we serve.
Policy Updates
We reserve the right to modify this refund and return policy at any time to reflect changes in our business practices, legal requirements, or industry standards. Changes will take effect immediately upon posting to our website. For material changes that affect existing purchases, we will make reasonable efforts to notify affected customers by email when practical. The version of the policy in effect at the time of your purchase will govern that transaction unless otherwise required by law.
Additional Notes
This policy represents our standard practices but does not constitute a contractual obligation to provide refunds in all circumstances. We consider each request individually and may make exceptions at our discretion. Our customer service team is empowered to resolve issues fairly and creatively, potentially offering alternatives to refunds such as replacements, store credits, or service corrections where appropriate. We appreciate your business and are committed to resolving any issues to your satisfaction within the framework of our commercial policies.